Dear Customers!

Scheduled maintenance has been completed.

WHAT TO DO IF YOUR SERVER IS NOT ACCESSIBLE AFTER MAINTENANCE
If your server is not accessible after the maintenance - March 23, 2025, at 1:00 AM (London time), please start it manually via the Client Area:
- Log in to your Client Area;
- Navigate to Services → My Servers;
- Click the status button next to the host-name of the required server to access the server management page;
- Click the Power On button to start your server;
- Please wait for 10 minutes before accessing your server.

 

This is a reminder that the scheduled maintenance on our cloud infrastructure in the USA is currently in progress completed. This may affect your server(s) with host-names starting with: srv007..., srv015..., srv017...

Please note that other servers will not be affected by this maintenance.

MAINTENANCE WINDOW
- Start: March 22, 2025, at 3:00 PM (London time)
- End: March 23, 2025, at 1:00 AM (London time)
- Expected Downtime per Cloud Unit: Up to 6 hours

MAINTENANCE DETAILS
During this maintenance, our team will perform:
- Software updates to enhance system security and performance
- Hardware upgrades (CPU, memory, and SSD drives) to improve reliability and efficiency

As a result, your server(s) may be restarted or powered off. If you are running critical applications, we strongly recommend shutting them down in advance on Saturday morning to prevent any data loss.

WHY THIS MAINTENANCE IS IMPORTANT
Regular maintenance is essential to ensure the stability, security, and performance of your server(s). We conduct these updates to provide you with the best possible service.

We appreciate your understanding and cooperation. If you have any questions or need assistance, please feel free to contact our support team.

--
Kind regards,
Customer Support



Saturday, February 22, 2025

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