Refund Policy

Refund Policy for "WIN-VPS.COM"
dated of March 07, 2019


This Refund Policy (hereinafter - the "Refund Policy") is the annex to the Agreement (hereinafter - the "Agreement") and an official document of the operator (hereinafter - the "Operator") of the website "WIN-VPS.COM", which contains and defines the procedure for refunds on request of individuals and entities (hereinafter - the "Customer") who are interested in purchasing or using the Information Services provided by the Operator on the website "WIN-VPS.COM" (hereinafter - the "Website").

  • This Refund Policy was drafted in accordance with the requirements of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.
  • All Customers of "WIN-VPS.COM" can take advantage of 14 days money back guarantee if our services does not satisfy their needs.
  • The Customer may cancel an order and request a full refund without giving any reason or justification within 14 (forteen) working days from the date of receiving the Information Services ("Refund Period"), notifying us by email.
  • All requests for the Information Services' cancellations and refunds must be submitted in writing by a clear statement and signed by the Customer personally no later than 14 days following of receiving the Information Services. A scanned copy of signed cancellation letter together with a scanned copy of ID (passport) with a closed number must be sent to our official e-mail address: support@win-vps.com
  • Refunds are provided to the Customer via the same payment method that was used by the Customer at the time of the original purchase.
  • To meet the refund deadline, it is sufficient for the Customer to send signed cancellation letter concerning the Customer's exercise of the right to refund before the Refund Period has expired.
  • As explained above all refunds are issued for the Information Services only when a request to cancel is submitted within 14 (forteen) working days from the date of receiving the Information Services. Refunds requested after the Refund Period are not provided.
  • If the Customer has more than one Information Service with "WIN-VPS.COM" and only cancel one of the them, the refunded amount can not be transferred to any other of the Customer's services that the Customer has with "WIN-VPS.COM".
  • If a request for refund is submitted outside of the 14 day Refund Period outlined above then the request is not considered to be a valid refund request. In such instances any refund is at the discretion of the Operator.
  • All refund requests must be submitted by email to support@win-vps.com and must be sent using the email address submitted to PayPal or other payment system which was used when the service was purchased. Refund requests submitted using an email address other than that which was used when purchasing the service will not be processed.
  • Refunds are applicable only if the Information Services are provided directly by the Operator. 3rd party products or services are not refundable.
  • Refunds will not be made to the Customer who:
    • violated the Agreement and used "WIN-VPS.COM" services for cyber-crime activity (hack, carding, fishing, spam, scam, fraud and etc.);
    • violated the Agreement and used fake data when registering on the Website;
    • violated the Agreement and used open proxies, tor-browsers and other tools to hide the their identity or their provider IP address when registering or placing an order on the website;
    • violated the Agreement and did not pass the Verification of the Identity procedure on the Operator's request.
  • Refunds take up to 14 days to be completed.
  • The Operator of the Website has the right to make changes to this Refund Policy. When changes are made the Operator notifies the Customers by posting a new edition of the Refund Policy. The previous edition of the Refund Policy become no longer valid.